This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
Dubsado provides services that allow customers to manage various aspects of their businesses online. This includes client management, client relation and workflow automation services. In order to provide these services, we may be required to collect basic identification information including your name, company name, address, phone number and email address when registering for a new account. When registering, or when purchasing products in our store, we may also be required to collect financial information. This may include billing name, address and relevant billing info.
Dubsado collects information via cookies and Web beacons (“Website Navigational Information”). Website Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Websites (such as the Web pages viewed and the links clicked).
We may also request information necessary to complete via client import or form building services and features. This could include the name, company name, address, phone number or email address of contacts that you disclose. All information provided for the sake of account building, be that important contacts or building forms is used strictly for the purposes you have instructed. Dubsado may also process your data when you attend or engage with our events or communities, online and in person. This would include basic contact information such as name for event purposes, or information you have instructed we may collect, like when interacting with an poll in our online communities.
We may collect information from you when you interact with us regarding service or technical inquiries, register or engage on our webpages, engage with our social media, subscribe to a newsletter, participate in our in person and online communities, opt in to various account build services or enter information on our site, or interact with our various sub-processors and affiliates, listed below.
Dubsado may use your information when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain site features. This information help us improve the content and functionality of our services, such as fulfilling user needs and requests, updating our service, and improving user-facing features. Dubsado uses credit card/billing information only for the purpose of collecting payment from existing customers for services.
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process your log in information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to help understand and save user’s preferences for future visits, and compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
You may disable cookies at any time. If you disable cookies, some features will be disabled. It will turn off some of the features that make your site experience more efficient and some of our services may not function properly.
Dubsado utilizes Web Beacons in order to collect information about how users and prospective clients interact with company websites and emails. Web Beacons recognize various information about the cookies you have active or other information tied to when you interact with our content, allowing us to know how you are engaging with that content. The purpose of these web beacons is to help us provide a better web site, email and service experience.
Dubsado may also automatically collect information when you access our services. This may include Internet Protocol (“IP”) addresses, log files, pages viewed, browser type, links you interact with and other usage information. For example, we collect IP addresses to track and aggregate non-personal information, such as using IP addresses to allow us to identify the regions from which users navigate to our Services. Dubsado may also collect IP addresses from users when they log into the Services as part of our log-in and security features.
We do not sell, trade, or otherwise transfer to outside parties no listed in this privacy policy, your personally identifiable information.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We use third party services Google Adsense Advertising, Meta (Facebook), and Twitter Ads on our site. These services allow us to track and analyze our ad usage across these platforms through the use of pixel tags and 3rd-party cookies enabling us to optimize and display advertising content to meet our needs. In order to do so, these services place cookies and/or tracking pixels when interacting with an ad that leads to our site.
If you visit parts of our website, and the cookie/tracking pixel are valid, these services may be alerted that you were directed to that page through one of our ads. General information, such as demographic characteristics, interests and past site activity will be analyzed so that we can improve our retargeting and audience creation for these ads.
If you do not wish for us to evaluate your user behavior through any of these services, you can prevent the storage of cookies via your browser settings. Alternatively each platform provides a method for opting out of their data processing. More information for opting out can be found on each platforms’ website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
As a Twitter user, you can opt out of this tracking by unchecking the “Personalized Ads” in the Privacy and safety Settings page within your account. More information can also be found on the Twitter website.
As a Facebook user, you can opt out of this tracking by the Facebook/Meta pixel. To do so, you can toggle the “Data about your activity from partners” option in the settings for Facebook ads when you are logged into your account.
Dubsado's use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Dubsado utilizes social media in its marketing and advertising. When you interact with Dubsado related social media content, for example, “liking” content on our Facebook page, such interaction may allow us to collect your IP address or the page you are visiting from. Cookies may also be enables to allow various features to function properly. Interactions on social media are subject to the privacy policy of the social media service provider.
In order to allow services on our behalf, Dubsado may share data about visitors and customers with our contracted service providers. Service providers are only authorized to use personal information necessary to complete the services requested. Dubsado may also share Data about Dubsado Visitors, Customers and Huddle Attendees with the Company’s service providers or partners to ensure information quality, and with third–party social networking and media Web sites, for marketing and advertising on said sites. Unless described in this Privacy Statement, Dubsado does not share, sell, rent, or trade any information with third parties for their promotional purposes.
Our contracted service providers which provide services such as IT and system administration and hosting, credit card processing, research and analytics, marketing, customer support and data enrichment; such service providers comprise companies located in the countries in which we operate.
Dubsado uses the following Sub Processors:
Dubsado maintains various partner and affiliate relationships in order to offer joint products, services, offers, and functionality. If you choose to opt into integration or use of these joint offerings through Dubsado or our partners/affiliates, Dubsado may share or collect information regarding your interest of said offerings or services. The information that is collected will not be used for serving ads, including retargeting, personalized, or Internet-based advertising. Any data collected from third parties or affiliates, will be anonymized and aggregated and will be limited to internal operations. Data will not be read by humans unless it is required to comply with an applicable law or if it is necessary for security purposes. If you do not want your information shared with Dubsado partners and affiliates, you may choose to not opt into their specific integrations, services, offers or any other interaction.
When you attend in person or online events hosted by Dubsado (webinars, The Huddle, etc) or participate in a giveaway, contest or promotion for which Dubsado is sponsoring, we may collect and share your information. Examples include if you submit your name and contact for collection in order to win a prize, or to receive an invite to a meetup. When you do this, your information will be subject to the privacy statements of all parties involved.
Dubsado uses third-parties in regards to payment processing. These payment processors may not use your personal information for any reason outside processing your credit card information for the intended services.
Dubsado may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Dubsado allows you to to “unsubscribe” from email communications, via a link at the bottom of all company related emails. You may also unsubscribe by contacting us at hello@dubsado.com at any time.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
If at any time you would like to unsubscribe from receiving future emails, you can email us at: hello@dubsado.com and we will promptly remove you from ALL correspondence.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We do not use Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers. Any person with a link to a document you send to a client can be accessed. Do not use documents to share or store credit card information, passwords, or other personal sensitive information.
An in-depth look at our Data Protection Policies, your rights as a customer, as well as Data Protection Addendum can be found here, per GDPR regulations.
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
Users can visit our site anonymously. Our Privacy policy is linked on our home page or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the page specified above.
Users will be notified of any privacy policy changes: On our Privacy Policy Page Users are able to change their personal information: by emailing us, by logging in to their account or by chatting with us or sending us a ticket.
How does our site handle do not track signals?
We don’t honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We don’t honor them because our system relies on cookies.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking.
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices as well as GDPR regulations we will take the following responsive action, should a data breach occur, we will notify the users via email within 7 business days.
We also agree to the Individual Redress Principle and GDPR, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
Dubsado reserves the right to maintain your information for the length of time necessary to carry out intended services. This allows us to perform all necessary business operations, or meet any legal obligations. When you close your account, we may continue to communicate with you about our Services, give you important business updates that may affect you, and let you know about products and services that may interest you, unless you have opted out of receiving marketing communications.
At any time, you reserve the right to access, rectification, erasure, restriction of processing, data portability, object and to not be subject to automated decision making regarding data you have submitted. UK individuals, EU individuals and Swiss individuals have certain rights to access Personal Information about them, and to limit use and disclosure of their Personal Information. Dubsado has committed to respect those rights. Dubsado account holders are able to update general information and billing information by accessing their brand settings. In order to terminate your subscription, you must do so through your Dubsado dashboard. In order to exercise these rights, or to request the return, review or deletion of Data, please contact hello@dubasdo.com. All requests will be managed within a reasonable amount of time.
Dubsado has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Dubsado has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF.
Onward Transfer Liability: Dubsado remains liable under the DPF Principles if subsequent recipients of personal data process such personal information in a manner inconsistent with the DPF Principles, unless Dubsado proves it is not responsible for the event giving rise to the damage.
Dispute Resolution: In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Dubsado commits to refer unresolved complaints concerning our handling of personal data received in reliance on these frameworks to JAMS, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS are provided at no cost to you.
Binding Arbitration: Under certain conditions, individuals may invoke binding arbitration for unresolved complaints. This process follows the terms set forth in Annex I of the DPF Principles. To initiate binding arbitration, an individual must first deliver notice to Dubsado and follow the specific procedures and conditions outlined in Annex I of the Principles.
If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the UK Extension to the EU-U.S. DPF Principles, and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit Data privacy framework website.
Dubsado is compliant with GDPR Article 27 and has assigned European Data Protection Office (EDPO) as its European Representative and EDPO UK LTD as it's UK Representative.
If there are any questions regarding this privacy policy you may contact us and our Data Protection Officer using the information below.
135 West Magnolia
Burbank, California 91502
United States
hello@dubsado.com
Last Edited on 2023-01-25
